Terms & Conditions
We aim to get your custom made orders to you within 4-7 working days. It is usually quicker then this time scale, but as you can understand once your item is with Royal Mail it is out of our hands.
We send all SXC sets via Royal Mail Recorded post so we do have a tracking number available should your parcel take longer then the estimated time then please do contact us we can supply you with this.
Sometimes we have hat silks and a few SXC sets already made up in stock ready to dispatch, these will take less time to arrive if you are in a hurry for you set. Send us a quick message if you would like to know what we have in stock.
Do you want to return something? No problem!
The item must be returned to us within 14 days in the condition that it was delivered to you, with all original tags/packaging in intact and no marks on the garments. Please allow up to 28 days for your account to be credited with a refund. Please note that refund value will match the price of item at the time of purchase. No postage costs will be refunded. If you wish to exchange goods, the item must be returned to us within 14 days following the same procedure above and postage costs to be covered by the buyer. We always suggest using a tracked service and keep proof of postage.
If you’d like to return your item for an exchange of its size or colour, we’ll send your replacement to the default delivery address on your account. (Custom orders vary contact first) 25% restocking fee for all custom orders that are exchanged
All goods will be inspected on return and must be in new unworn condition.
The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
We are not responsible for any items that are returned to us by mistake.
We try hard to accept all returns, and returns to us must be in the original packaging. In the unlikely event that an item is returned to us in an unsalable condition, we may have to send it back to you in which case return postage will need to be covered.
We recommend you obtain proof of postage. Our returns address is: Super X Country, Ryecroft Cottage farm, Thornhill, Bamford, Hope Valley, Derbyshire, S330BR