Delivery & Returns

Delivery

Our standard delivery timescale is 2-3 working days for orders within the UK once manufactured to your requirements. Our timescale for creating your designs is approximately 5-8 working days. This includes all hat silks & XC sets. Please note the check & hoop XC sets and silks can take up to 10-12 working days. Super X Country will not be held responsible for any postal delays as this is out of our control. For tracking information please email us with your order number.

If you wish to cancel your order after it has been dispatched, you will be responsible to follow the normal returns procedure. On receiving delivery of your order, if it is in anyway damaged you must inform us within 48 hours by email to with images attached, otherwise a claim cannot be accepted.

Should you wish to enquire about a 1 working delivery following manufacture then please email us so we can price this for you accordingly.

International Orders

BREXIT UPDATE 

From the 1st of January 2021, the UK will leave the EU. For our worldwide customers who are not part of the EU everything will remain the same. For our customers who are part of the EU, orders will now be subject to tax and duty charges. Tax and duty is charged on order value, this varies from country to country, so it is recommended for you to check with your local tax office. Before delivery your courier will contact you to pay these charges and you will not receive your order without paying these. When you place an order with us from outside of the UK, you are agreeing to pay the Tax & Duty charges. We also cannot receive any returns unless these charges have been cleared.

All international orders will be posted via a tracked / signed for service. Delivery timescales will vary, depending on the destination of the order.

Please Note: There may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to exchange rate fluctuations between two separate service providers.

Certain countries may encounter Customs charges, these are dictated by the particular country and as such we have no control over what they may be. Please speak to your country’s tax office prior to placing an order if you wish to know if additional charges will occur.

Returns

We hope you will be delighted with your purchase, however, should you wish to return any item to us for a refund, this will be issued, minus postage costs. All custom orders that you have designed yourself on the website, a refund will be subject to a 25% re-stocking fee. This is due to having to discount your custom order and offer it for sale on our dedicated sale page. Please note the Initial Set cannot be refunded or exchanged due to the personalisation on this item. All other items in stock ready for immediate dispatch will be refunded in full. Please email quoting your order number to request a return and to receive our return address.

The item must be returned to us within 14 days in the condition that it was delivered to you, with all original tags/packaging in intact and no marks on the garments. Please allow up to 28 days for your account to be credited with a refund. Please note that refund value will match the price of item at the time of purchase. If you wish to exchange goods, the item must be returned to us within 14 days following the same procedure above.

All postage costs to return any item should be covered by the buyer and will not be refunded, we always suggest using a tracked service and keep proof of postage. Any exchange/return postage should also be covered by the buyer and will not be refunded. Any postage paid by the buyer on any order will also not be refunded.

No refund or exchange will be applicable, under any circumstances, after 14 days of signing for the package. Any returned goods must include a letter with your contact details & order number, stating the reason for return and if you require a refund or exchange and what you would like to exchange it for.

Please note gift vouchers are non refundable and only one discount code can be accepted per order online.

All Black Friday to Cyber Monday Sale items are non refundable, credit note or exchange only.